Returns & Cancellation Policy

30-Day Return Policy for Fitness Equipment

Thank you for choosing our fitness equipment! We are committed to ensuring your satisfaction with your purchase. If for any reason you are not completely satisfied, we offer a 30-day return policy. Please review the following guidelines to understand our return process:


  1. Time Frame: Returns must be initiated within 30 days of the original purchase date.
  2. Condition: The equipment must be returned in its original condition, including all parts, accessories, and packaging. Items must not show signs of use, damage, or alteration.


  1. Initiate Return: Contact our Customer Service team at 888.858.7746 to initiate the return process. Please provide your order number, the reason for the return, and whether you prefer a refund or an exchange.
  2. Return Authorization: Upon approval, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the item.
  3. Packaging: Securely pack the equipment in its original packaging, including all manuals, accessories, and proof of purchase. Clearly write the RAN on the outside of the package.
  4. Shipping: Ship the item using the carrier of your choice. We recommend using a trackable shipping service and purchasing shipping insurance. You are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds & Exchanges

  1. Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria.
  2. Refund: If approved, refunds will be processed to the original payment method within 7-10 business days. Please note that original shipping charges are non-refundable.
  3. Exchange: If you requested an exchange and the item is in stock, the replacement will be shipped within 3-5 business days after the return is processed.

Non-Returnable Items

  1. Final Sale: Items marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for return.
  2. Hygiene Products: Certain items, such as fitness mats, clothing, and other personal items, are non-returnable once opened due to hygiene reasons.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

Customer Order Cancellation Policy

You may cancel a custom order at any time before it enters the “Building” stage. Once it has entered Building, the order cannot be canceled. You can track the status of your order in the “Order History” tab on your account page and through the F2 Shipping System.

Please note:

  • The entire order must be canceled; specific items within an order cannot be canceled individually.
  • If you still want certain items from the canceled order, you will need to purchase them again in a new order.

To Cancel an Order

  1. Submit a Cancellation Request: Please submit an inquiry or 888.858.7746.
  2. Confirmation: If your order is eligible for cancellation, you will receive an email confirmation from our support team. You can also verify the cancellation in the “Order History” tab of your account page.

If you are unable to cancel an order because it has moved past the “Building” stage, you may return it following the steps outlined in our Return Policy.

Contact Us

If you have any questions or need further assistance, please reach out to our Customer Service team at or 888.858.7746. We are here to help and ensure you have a positive experience with our products.

Thank you for your understanding and cooperation.

F2 Training System Customer Service Team

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